Return Policy

Our return policy lasts 30 days. If 30 days have passed since your purchase (or since delivery), we unfortunately cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only a partial refund is granted: (if applicable)

Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will also notify you of our decision on the approval or rejection of your refund request.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, first check your bank account.

Then, contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at contact@fucina-medievale.com

Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@fucina-medievale.com

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.